• Masters in English from Indira Gandhi International Open University - 2014
• Master Diploma in Human Resources and Industrial Relations - 2003, Symbiosis Centre for Learning and Development, Pune, Maharashtra
• Bachelor’s Degree in Hotel Management – 1999, Welcomgroup Graduate School of Hotel Administration, Manipal, Karnataka
• 2010: Awarded TKT (Teaching Knowledge Test) Certification by Cambridge English
• 2013-14: Indian Society for Training and Development, Diploma in Training and Development
• 2017: Awarded Certificate from IIM-C in Excellence in Managerial Communication
• 2018: Certification course in TEFL from Oxford TEFL

22 years out of which 15 years in academics and 8 years in Corporate.

RICS School of Built Environment, Amity University, Noida (July 14 – Till date)
ASSOCIATE PROFESSOR & TRAINING SPECIALIST

• Develop and deliver courses that focus on Business Communication, Soft skills, Personality Development, Ethics and Strategic Leadership to Industry Professionals, Graduate and Undergraduate students

• Deliver training programmes on Soft Skills and Behavioral skills to ensure students develop employability skills and are ready for campus recruitment

• Coach and mentor students to choose the right career path through effective talent management processes.

• Provide effective leadership, and mentorship and oversee the department’s training programs

• Drive learning and development initiatives in workshop modes for full-time and part-time faculty

• Facilitate key training design and development activities including department TNA, training material design reviews and training delivery readiness reviews

• Deliver Training and Emerging Leadership Programmes on Communication, Behavioral skills, Leadership and Negotiation to professionals from the Built Environment, Army, Civil Engineering and Architecture background

• Chief Student Mentor of the School of Built Environment, Noida campus

IILM Institute for Higher Education, Delhi & Greater Noida (Mar '08 –June 14)

FACULTY & TRAINER – SOFT SKILLS & BUSINESS COMMUNICATION

• Content development & delivery on various topics related to General Management, Behavioral Skills and Business Communication leading professional and personal development of students

Career Launcher (Aug’ 07 –Feb’ 08)

PERSONALITY DEVELOPMENT FACULTY & BUSINESS ENGLISH TRAINER

• Trained MBA aspirants in Group Discussions, Personal Interviews, General Knowledge, and Current Affairs

• Content development and delivered various Business and Personality Development skills

Air Hostess Academy (Mar’ 06- Jul’ 07)

PERSONALITY DEVELOPMENT & BUSINESS ENGLISH TRAINER

• Content development & delivery of pertinent Communication, Soft and Behavioral skills required by aviation professionals.

• Worked as a Mentor and Counsellor for all aspiring entrants to the academy

The HDFC Bank Ltd (Feb’05 - Nov’05)

ASSISTANT MANAGER – RETAIL BANKING

• Handled retail banking operations supporting a wide range of activities offered by the bank

• Conducted training sessions for new hires and subordinates on banking SOPs, customer service, telephone etiquette etc.

The ICICI Bank Ltd (Jun‘01 - Jan’ 05)

OFFICER- RETAIL BANKING

• Managed the front desk operations, which was a touch point for various activities related to customer queries.

• Worked in all departments of Retail Baking

The Intercontinental, Delhi (Sept’ 99 – May’ 01)

FRONT DESK OFFICER

• Handled Club Lounge operations and Executive Floors of the hotel

1. Paper titled: Role of soft skills for management graduates in Career Advancement- A critical review; published in IJEDR 2019 | Volume 7, Issue 3 | ISSN: 2321-9939

2. Ethical Practices in Indian Real Estate Industry; International Journal of Engineering and Management Research, Authors: Saumya Shirina, Ritika Bhatia, Sunil Agarwal, ISSN (ONLINE): 2250-0758, ISSN (PRINT): 2394-6962, Volume-7, Issue-3, May-June 2017

3. Industry 4.0 Paradox: Employee engagement in the times of Innovation and Digital Transformation: A review: Paper published in Shodh Sarita, Volume 07, Issue 25, Page no 37-43, ISSN- 2347-2397

4. Driving employee engagement in today’s dynamic workplace: A literature review (paper presented at the IICT Conference: Innovations in Information and Communication Technologies.
Paper published as proceedings of International Conference on ICRIE -2020, India IICT 2020 pages 27-34, part of advances in Science, Technology, and Innovation Book Series (ASTI), DOI 0.1007/978-3-030-66218-9_3

5. Factors Affecting Employee Engagement in Higher Educational Institution- An Empirical Study in NCR paper Presented at MDC & VRS conference Vinod Gupta School of Management, IIT Kharagpur, Paper has been sent to Journal of Statistics and Management systems (Taylor & Francis), a WOS journal

6. Relationship Between Delay In Housing Projects And Its Impact On Customer Satisfaction: An Empirical Study In Delhi-NCR, In Anveshak Journal Of International Management, Vol 11 (1), January 2022, ISSN: 2350-0794 (Online). Status: Published Journal listed in – Research gate, Google Scholar, I Scholar, J gate.

Authors: Dr. Ameet Sao, Dr. Reema Bali, Saumya Shirina and Nitesh Rohilla